Payment
Onyx Group Aps accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be debited from your account when the item is dispatched.
All amounts are in DKK. Danish kroner and is incl. VAT.
Onyx Group Aps uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Delivery
Onyx Group Aps ships on all weekdays, with orders placed before 2 p.m
NOTE: Write your own delivery methods and conditions here!
Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing.
The complaint does not apply to errors or damage caused by incorrect operation of the product / service.
Onyx Group Aps will cover return costs to a reasonable extent.
On return
Inquiries should be directed to and complaints should be sent to:
Onyx Group Aps
Vallensbækvej 20b
2605 Brøndby
Packages sent on cash on delivery are not accepted.
Refund
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.
Right of withdrawal
There is a 14-day full right of return on goods purchased in our Webshop.
The period is calculated from the day you receive the order.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation.
The notice must be given by mail at info@iqtattoocare.com In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.
The condition of the item when you send it back
The item can only be replaced if the seal has not been broken.
If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
Appeal options - overview and links:
If you have a complaint about a product bought in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our email address: info@iqtattoocare.com